Knowledge lets you give your agent reference material — price lists, FAQs, policies, product sheets — that it reads from when answering callers. Anything you upload here is broken down and made available to the agent throughout the call, on top of its instructions.
You manage it on the Knowledge tab of the Agent Hub.
Drag and drop a file onto the Knowledge tab, or click to browse. Supported formats are PDF, DOC, DOCX, TXT, MD and CSV, up to 10 MB each.
After upload, the document is automatically indexed — it's extracted and split into smaller pieces (called chunks) so the agent can quickly find the most relevant parts during a call. You'll see a short processing message while this happens.
Once a document is indexed you can:
The tab shows how many documents and chunks the agent currently has.